Политика возврата средств

Your Happiness and Satisfaction is our top priority!!!
Please contact us at onceuponatimecandle@gmail.com  within 30 business days of receiving your product to initiate a refund if you are unhappy with your product . Depending on certain situations we may not require the item to be returned. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

Any item that is damaged upon its arrival, please contact onceuponatimecandle@gmail.com, so that we may help resolve the issue. We do not offer returns due to scent preferences or mistakes in the ordering process for which we are not at fault. However, please contact us via email or chat through our website if you’re unhappy for any reason. 

Once we’ve communicated with you in regards to the issue and refund has been approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at onceuponatimecandle@gmail.com