FAQs

Can I cancel my order?

  • Yes!  You may securely cancel your order within 4 hours of placing it.  Simply go to your order receipt page, and click cancel order.  After that, it may not be possible to cancel your order. Refunds are instant from Once Upon a Time Candle Co. However, depending on your bank, refunds may take 2-5 business days. 

Do you offer wholesale pricing?

  • Yes we do!  Please contact us through the "Chat now" method or email us with your questions! smiley

When will my order be fulfilled? 

  • All orders that are placed 6AM-2PM Monday-Saturday, are shipped same-day.  Any orders received after that time, will be shipped next day (excluding Sunday's)

Do you offer product samples?

  • Yes we do!  Every order will receive a free Wax Melt sample

Shipping and delivery times?

  • Shipping times are based on carrier (USPS)  Ranging form 2-8 days. 

How are products packaged?

  • All candles, and sugar scrubs come in a gift box with a pretty bow!  All glass candles will come shipped in bubble wrap, for the protection of the product.  Wax melts come wrapped with tissue paper and bubble wrap.  Foaming hand soaps will be wrapped in cello bags and shipped in a corrugated box for added safety.
  • All products will come shipped in corrugated boxes. Unless it's under a 1lb or wax melts only, which will be shipped in a padded poly mailer.

What if the product I want is out of stock or is low in stock?

  • No worries!  Please send us a message through our quick "chat now" option with your requests, or shoot us an email. smiley

How do I reorder my last order?

  • Under your recent orders, and receipts you have the option to select "reorder" and all items from previous order will be added to your cart. smiley

Any other questions that aren't listed?

  • Please contact us through our "Chat now" option or email us @ onceuponatimecandle@gmail.com